Effective date: 1st August 2021
Astralis Pte Ltd. (“AstraEx”, “we”, “us” and “our”) respects the privacy and confidentiality of personal data in possession or under control.
Collection and Use of Personal Data
We collect your personal data and other information when you make a purchase, use or register into our products and services, take part in campaigns or research or otherwise interact with us which include:
Your personal data is collected when you:
The above personal data is collected for the purposes of processing your application and registration of your account and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through SMS, email, and direct mail; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; maintaining and updating your membership details; to provide you with personalized services; to enable us to develop, deliver and improve our products, services, content and advertising; to administer our websites; to improve your experience with us; and informing you of new developments, services, promotions of AstraEx and other third parties which we are associated with.
Marketing, advertising and making recommendations
We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying AstraEx and third party content.
Opting-Out / Withdrawal Of Consent / Retention Of Data
If you would like to unsubscribe from our newsletter, detailed instructions are provided at the bottom of all emails sent out. Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.
Accessing And Correcting Your Personal Data
You may review and correct your personal data by signing into your user account in the profile section, or by contacting us at [email protected]. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party. Please allow fourteen (14) working days for your request to be processed.
When you visit our website, we may assign your web browser one or more website cookies. Cookies are small text files used to enhance your shopping experience, including, but not limited to, maintaining current login, and providing a unique identifier for website statistics.
Disclosure of Personal Data
We disclose some of the personal data we have collected from you to the following parties or organisations outside AstraEx in order to fulfil our services to you:
In addition to the above, where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies. We may also share some of your personal data, after they are anonymised, with third parties for research purposes in order to improve our products and services to you.
Protection of Personal Data
AstraEx uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside AstraEx, other than to you or as described in this Policy. However, AstraEx cannot ensure or warrant the security of any information you transmit to AstraEx and you do so entirely at your own risk. In particular, AstraEx does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of AstraEx physical, technical, or managerial safeguards.
Storage and Retention of Personal Data
We will delete, as reasonably possible, or otherwise anonymise any personal data in the event that the personal data is not required for any reasonable business or legal purposes of AstraEx and where the personal data is deleted from AstraEx electronic, manual, and other filing systems in accordance with AstraEx internal procedures and/or other agreements.
Links to Third-Party Websites
Mergers and Acquisitions
If we decide to sell, buy, merge or otherwise reorganize our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.
Data Protection Rights Under the GDPR (EU)
AstraEx is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:
To exercise your right, please contact us as indicated in the “Contact Us” section below.
In order to be able to process your request, as well as for identification purposes, please note that we will use your personal information in accordance with Art. 6 para. 1 (c) of the GDPR.
You also have the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR in combination with Section 19 GDPR.
We are required by the California Consumer Privacy Act (“CCPA”) to provide to California residents an explanation of how we collect, use and share their Personal Information, and of the rights and choices, we offer to California residents concerning that Personal Information.
Your California privacy rights. The CCPA grants California residents the following rights. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
You are entitled to exercise the rights described above free from discrimination in the form of legally prohibited increases in the price or decreases in the quality of our Service.
How to exercise your California rights. You may exercise your California privacy rights described above as follows:
We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others in accordance with the CCPA. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
External Vendors of personal data
Our products and services may be provided using resources, third parties (e.g. Google Analytics) and servers located in various countries around the world. Therefore your personal data may be vendors across international borders outside the country where you use our services, including to countries outside the Singapore that do not have laws providing specific protection for personal data or that have different legal rules on data protection, for example, the United States of America. In such cases we ensure that there is a legal basis for such a Vendor and that adequate protection for your personal data is provided as required by applicable law, for example, by using Personal Data Protection Act (PDPC) clauses approved by the Singapore or relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures. You may contact the AstraEx Privacy Office at [email protected] to obtain additional information about the safeguards we take in connection with these Vendors. A copy of the unchangeable PDPC can be accessed at https://www.pdpc.gov.sg/Legislation-and-Guidelines/Personal-Data-Protection-Act-Overview
Who is the controller of your Personal Data?
Data Controller: Astralis Pte Ltd. (Astraex)
Email: [email protected]